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Refund Policy

Refund policy

TOWNEW Return Policy and Procedure

We know you will love your new TOWNEW, but we also realize there are any number of reasons you may wish to make a return. All we ask is that each return must have a Return Merchandise Authorization (RMA) number, so that we can ensure your return is handled smoothly.

We offer a 100% satisfaction guarantee policy for our products. However, please note they are some special terms for TOWNEW Refill Rings because the used rings are unsellable and will be recycled.

  • Only unopen and unused Refill Rings can be returned for refund
  • No restocking fee applied if the Refill Rings are returned in unopened condition
  • 25% restocking fee will apply to Refill Rings orders in open-box condition

To obtain an RMA number contact our staff at contact@townew.be

An RMA number will be provided, and refund issued for new goods purchased within 14 days of delivery. To receive your RMA number and return instructions please email a scanned copy of your original receipt, your name and mailing address to contact@townew.be. Please note that you might be responsible for the shipping cost of returned items.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late refunds (if applicable)

If you haven’t received a refund in after 10 business days, please contact:

Please note that there is often some processing time before a refund is posted in your credit card statement and the process might take up to 10 business days.

TOWNEW Consumer Hardware Warranty

Warranty

The Warranty contained herein applies to the TOWNEW products purchased by the Consumer directly from Townew.be or from a authorized reseller or distributor. Townew.be offers a 1-year manufacturer's warranty that will cover all manufacturing defects in materials and craftsmanship of TOWNEW Trash Can. The warranty period is 1 year from the date of retail purchase. Warranty claims must be accompanied by a receipt showing original date of purchase.

If during this warranty period a defect arises, we will either repair the product using new parts, replace the product with a new product, or refund the purchase price of the product.

Exclusions

This warranty does not apply to:

  • Cosmetic damage including scratches, dents and broken plastic on ports
  • Defects or damage caused by misuse, accident (including, without limitation, collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, testing, or improper storage
  • Damage caused by operating the product outside the permitted or intended uses described by TOWNEW
  • Use of the TOWNEW Trash Can in violation of the license granted in the applicable EULA (if applicable), or in a manner inconsistent with any applicable documentation
  • Any other normal wear and tear due to use
  • Failure to implement any updates to software if applicable

Process

If you wish to submit a warranty claim, please contact us at contact@townew.be and include your order details, a scanned copy of the original receipt and description of the manufacturing defect.

Should your warranty claim be approved you will be provided a Return Authorization Number (RMA) and shipping instructions.

Disclaimer

To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. Townew benelux disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. In so far as such warranties cannot be disclaimed, TOWNEW limits the duration and remedies of such warranties to the duration of this express warranty and, at TOWNEW’ option, the repair or replacement services described above. Some states (countries and provinces) do not allow limitations on how long an implied warranty (or condition) may last, so the limitation described above may not apply to you.  TOWNEW does not warrant uninterrupted or error free operation of the TOWNEW Trash Can.  The Warranty remedies expressly provided herein will be Consumers sole and exclusive remedies.

Limitation of damages

In addition to the above warranty disclaimers, to the maximum extent permitted by law, neither Townew Benelux nor its suppliers shall be responsible or liable with respect to any subject matter of this agreement or terms or conditions related thereto under any breach of contract, negligence, strict liability or any other theory (a) for loss or inaccuracy of data or cost of procurement of substitute goods, services or technology, or (b) for any indirect, incidental or consequential damages including, but not limited to business interruption, loss of revenues and loss of profits. The foregoing shall apply even if Townew Benelux has been advised of the possibility of such damages. To the maximum extent permitted by law, Townew Benelux’ aggregate cumulative liability hereunder shall not exceed the original purchase price paid for the product that caused such damage. Certain states (countries and provinces) do not allow the limitation of liability for incidental or consequential damages, so the exclusions set forth above may not apply to you.